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Customer Service

Need help? We are here for you. Call the studio at (832) 303-0529 or email us at [email protected].

Shipping

We offer the following options:

  1. Free pickup at the studio: We are located in the Upper Kirby area. After placing your order, we will notify you when your items are ready for pickup.
  2. White-Glove Delivery: it will deliver your artwork to the room of your choice. White-Glove Delivery is available for customers within a 15-mile ratio from 77098. Signature is required. The cost is $150.00.
  3. Request a shipping quote: To provide a quote for shipping your items, please create an account and enter a shipping address, or you can add your email on the checkout page as a guest. After we determine the shipping cost, you will receive an email with the quote information and a link to your shopping cart to complete your order.

All artwork is wrapped in acid-free paper, padded extremely well, and sent in a well-fitting sturdy cardboard box. Most artwork will ship via USPS or UPS, and most packages arrive within 2-4 days (domestic) from time of shipping (includes tracking & insurance). International shipments are sent via USPS or another carrier. are shipped via USPS, FedEx, and UPS. We reserve the right to ship with the carrier of our choice, even after the order. You will receive a tracking email (except First Class—not guaranteed) once the item has shipped.

International buyers accept responsibility for tariffs, customs, and all other fees.

Artwork bigger than 50 inches is sent un-stretched and rolled safely in a sturdy tube. We recommend working with a local framer to build the support bars and stretch the canvas; this usually costs between $100-200 depending on the size and location.

If you prefer to ship your large painting fully stretched, we will use an experienced freight service that handles the painting and delivers it right to your living room ($300-500). Please handle with care or allow your framing professional to open.

Contact us for help shipping to APO / FPO or P.O. Box addresses.

Shipping times may vary for orders delivered to Alaska or Hawaii.

Shipping business days are defined as Monday through Friday for Rush, Expedited, and Priority, and Tuesday through Saturday for Standard. Shipping business days exclude New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Returns and Cancelations

We handle each transaction with care and as much clarity and transparency as possible.

Our goal is for you to be completely satisfied with your purchase.

Please note that all sales are final once submitted and may not be canceled or modified, except with our express written consent. We’ll handle your issue on a case-by-case basis. To expedite your request, please include the following when you contact us:

  • your order information
  • a brief description of the problem
  • a photo illustrating the issue

FRAMING

We highly encourage framing all your prints and originals; it will help to protect your artwork from wear and dust.

PRINT QUALITY & DETAILS

All metal prints are infused to a 3/64″ thick aluminum panel that features a glossy coating and rounded edges; its UV resistant ink prevents fading.  These pieces are printed to order by a local printing house and take 5-7 days to arrive back in our studio; we will then ship them to you asap.

METAL PRINTS DISCLAMER

Due to many factors, but not limited to the following: printer manufacturer & set up, metal used as well as design & viewing software, and the relative inconsistencies of various display monitors, the colors you see on your screen may not be a totally accurate reproduction of the actual product. We will strive to make sure color on the proof and print color are as close as possible.  Color represented on your monitor will most likely appear brighter than the actual printed item. Jane Tyree McEldowney, LLC is not liable for the final appearance of colors in actual printed items.

Application of UV Coating may affect or change the appearance of the printed colors. Jane Tyree McEldowney, LLC is not liable for the final color appearance of a UV products.

An electronic proof will be sent to the customer for final approval.  Customer is responsible for final proof and layout approval prior to printing.  Approval is accepted electronically via email. With final approval the customer is verifying that the layout is accurate, and the customer understands that item(s) will print as seen on the proof, less color accuracy (described in earlier section).

After approval, Jane Tyree McEldowney, LLC is not responsible for any decisions made by the customer on the final print.

Additional costs to reprint any item will be the customer’s responsibility.  Any changes made to the proof AFTER final approval but PRIOR to printing may be changed free of charge.

Color Match for Reorders

Color consistency with each batch may vary slightly. In order to provide our customers with a complete disclosure, our print vendor does not guarantee an exact color match for each order.